Job tracking
Repair Ticket Management built for repair shops
The repair ticket is the spine of the whole business. Everything — the parts, the labour, the customer conversation, the invoice — hangs off it. The Quick Repairs makes tickets fast to create at a busy counter and complete enough that nothing about the job lives only in a technician's head.
- Included in every plan
- No setup fee
- Free demo, no card required
What repair ticket management changes day to day
Create a ticket in seconds
Pick the device, pick the fault, attach the customer. Preset repair types fill the price in automatically.
Everyone can answer 'is it ready?'
A shared queue with live statuses means the counter answers without walking to the bench.
Work reaches the right technician
Assign jobs by skill — board-level to your micro-soldering bench, routine swaps to general repair.
Customers stop chasing you
Automatic status messages tell them when the job is diagnosed, approved and ready to collect.
Everything repair ticket management covers
No add-ons or upgrade tiers — this is what you get.
- Fast intake with device, fault and condition notes
- Preset repair types with fixed pricing
- Technician assignment and per-bench queues
- Custom statuses through your own workflow
- Photos and file attachments on the ticket
- Time logging for billable labour
- Parts consumed recorded against the job
- Automatic customer status notifications
How it works in the shop
Book the device in
Capture make, model, serial, the reported fault and the condition it arrived in.
Diagnose and quote
Record what you found and send the estimate for approval before work starts.
Assign and repair
Route to the right bench; parts and time are logged against the ticket as work happens.
Complete and collect
Mark it done, the customer is notified, and the invoice is already built from the ticket.
Frequently asked questions
Can I customise the repair statuses?
Yes. Statuses follow your workflow — awaiting parts, awaiting approval, in progress, ready to collect — so the queue reflects how your shop actually runs.
How do customers get updates?
Status changes can trigger an automatic message, so customers hear about a diagnosis or a completed repair without phoning.
Can I attach photos to a ticket?
Images attach to the job, which is how most shops record pre-existing damage at intake and protect themselves from disputes.
Does the invoice come from the ticket?
The parts fitted and labour logged carry straight onto the invoice, so nothing billable gets forgotten.
See it running on your own workflow
A short demo, walked through with your repairs and your prices.
The rest of the system
- CRMCollect customer emails and phone numbers in a few clicks, and access their information on the POS on every return visit..
- Inventory ManagementManage inventory directly from your POS with real-time stock levels so you never run out of parts.
- Employee ManagementHandle schedules, performance tracking, and payroll from one central place.
- Loyalty ProgramBuild a customer database that drives repeat business and increases lifetime value.
- Billing and InvoicesCreate and manage billing and invoices with accurate transactions and efficient payments.
- Multi StoresManage multiple stores from one platform — inventory, sales, and reporting across every location.
See how it fits your industry
- Laptop & Computer RepairEnd-to-end ticketing, diagnostics, and checkout for laptop and desktop repair workshops.
- Tablet RepairTrack screen, battery, and board-level tablet repairs from intake to collection.
- Home Appliance RepairManage service jobs, parts, and warranties for home appliance repair businesses.
- Camera & Lens RepairPrecision job tracking for camera bodies, lenses, and optical equipment servicing.
- Audio Equipment RepairStreamline repairs for speakers, amplifiers, and professional audio gear.
- Gaming Console RepairFast ticket creation and parts management for console and controller repairs.